Ownership & Care
Warranty & Aftercare
A Riley table is built to last generations — and we stand behind it for the life of the table. Here's how your guarantee works, and how we help you look after it.
A Riley table is built to last generations — and we stand behind it for the life of the table. Here's how your guarantee works, and how we help you look after it.
Every Riley Aristocrat, Imperial, Neptune and pool table is made to order in Great Britain and covered from the first break. Your cover falls into four parts.
Every table is guaranteed for 25 years from delivery against any part confirmed defective through faulty materials or workmanship.
25 years from deliveryFor the first 12 months, parts, labour and travel are all provided free — we come to you and put it right at no cost.
Parts · labour · travelReplacement parts stay free right through to year 25; you cover only the travel and labour for the visit.
Parts free to year 25Re-clothing, re-levelling and servicing by Riley's own technicians are available for the life of the table.
Available for lifeThe guarantee covers any part confirmed by Riley as defective through faulty material or workmanship, repaired or replaced at Riley's discretion. Parts that wear naturally, and ordinary use, are looked after through aftercare rather than warranty.
Years 2 – 25: replacement parts remain free; travel and labour for the visit are chargeable. Table heaters must not be used — they void the guarantee. Cover is non-transferable without Riley's written consent.
Aftercare is available for the life of the table and quoted on the work, location and access. Installation and aftercare are chargeable services — separate from the table price — so you only pay for what you need, when you need it.
Fresh Strachan 6811 cloth fitted and tensioned by our own team when the playing surface has earned it — typically after years of regular play.
Slate re-checked and re-set to a true, tournament-standard roll — useful after a house move, new flooring, or natural settling.
Cushion rubber, pockets, rails and finish inspected and restored by the people who built the table.
Dismantling, transport and re-installation when your table needs to move room, home or country.
Brush the cloth in one direction, along the nap, with a soft table brush — never against it, and never with a household brush.
Avoid large swings in heat and humidity, and keep the table out of direct sunlight to protect cloth colour and slate.
Keep liquids and weight off the bed and rails — the surest way to preserve the cloth and the level.
A fitted cover keeps dust and light off the cloth and pockets when the table isn't in play.
Warranty and aftercare enquiries are handled directly by the Riley team — the same people who build and install the tables.
Contact us within 30 days of noticing a defect, with your table details and a photo if you can. We reply within one working day.
We confirm whether the part is covered by the guarantee or best resolved through an aftercare service, and what's involved.
In year one, covered work is carried out at no cost. In years 2 – 25, parts are free and travel and labour are quoted up front.
This page summarises Riley's published warranty and aftercare terms. The full written warranty supplied with your table, governed by English law, takes precedence.
Talk to the team about your table's warranty, book an aftercare service, or ask before you buy — we're here for the life of the table.